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Exchange Policy

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

We are committed to make your shopping experience as much easy and memorable as possible. Please read through the following terms & conditions prior to making a purchase.

We can’t accept return, exchange and refund on articles or products purchase from sale, special offers, and discount coupons!


ALL ITEMS OF SALE SECTION ARE NON REFUNDABLE AND NON EXCHANGEABLE, PLEASE BE SURE OF SIZE BEFORE PLACING YOUR ORDER.

All the purchases will be non-refundable.

 

(Please Note: We do not have COD service for any of our products.)

    WE STRICTLY DO NOT DO RETURNS & REFUNDS. ONLY EXCHANGE WITH A DIFFERENT SIZE OR GARMENT ONCE PER ORDER.

    Validity for Discount Vouchers and Coupons will be for 2 month if not mentioned on it.

    Please use store credit in one purchase.


        We don’t have reverse pick up facility. Please send your product back to address below for exchange.

        Cancellations by Indian customer:

        • If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at uvcreations17@gmail.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
        • If you cancel your order before your product has been dispatched, we will refund the full amount.
        • If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges.
        • The customer agrees not to dispute the decision made by UV Creations and accept The UV Creations decision regarding the cancellation.

        Refund:

        Note : Refund is not applicable to any dresses purchased at UV Creations in any case. If you have received the damaged product or wrong product, please send it back to us with your order no. After sending the product back to us, & delivered to us we shall send you a fresh piece. Please use a pocket friendly courier service to send the product back.

        Please email us at uvcreations17@gmail.com or call at 9630677576.

        PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.

        • We use premium quality fabrics. They are hand woven, hand crafted and hand printed. Thus we celebrate slight irregularities as it is human nature and it makes your garment one of its kind. So return won’t be possible for such irregularities and slight color variations, which is due to different screen settings. we suggest that the customer should read the product description before ordering.
        • Return not accepted if customer wants to exchange the dress with different dress (in special cases we deduct a handling and shipping cost for another dress that is 250/- rupees).
        • Return not accepted if customer does not like the Cloth Material of the dress. Please read the description before ordering.
        • Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.
        • Return not accepted if the product is washed and worn.


        The item should be dispatched back to us within 7 days after delivery and only after receiving the garment you will receive an email with the voucher code which you can redeem while placing the new order.

        If the garment size doesn’t fit you at all , you can send it for exchange and request for a different size (the courier charges will be deducted from the amount which is Rupees 200/-).

        Please write a note with your order no and size required for the dress.

        If a product is wrongly delivered to you, or there is some manufacturing defect from our end please send it back to us as we don't have reverse pick up facility, we will refund your courier charges.(We will issue refund of Rs.200/- maximum for courier charges, we advise our clients to go with a feasible courier company)


        10-12% Color difference depends on the screen resolution and lights please don’t expect an exchange or return for the same.

        Any product that needs to be exchanged should be sent back to us. We do not provide reverse pickups & the second round shipping is paid by customer as mentioned above.

        Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.


        For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery.

        • The amount of duties and taxes depend on the policies of your destination country.
        • Please do put in the note and the shipment copy/bill copy which is there on the parcel. Kindly send the bill copy with the product sent for exchange.
        • The garment should be unused, unwashed and should not have any stains on it.
        • Also the garment should be properly folded and packed. Else we will not be able to do the exchange for that product.
        • Please mention your name, address, number, email and order id on the parcel along with the size needed.
        • All the sale & discounted purchase is non exchangeable.
        • Exchanges can be processed only once per order. (With given criteria)

        (Exchanges should be done within a week of delivery)

        Address:

        UV Creations,

        21 Tilak Ward

        Mohta Plot,

        Near Old Maheshwari Bhavan,

        Pipariya -461775

        Dist. – Hoshangabad

        M.P.